UPDATE! UPDATE! UPDATE! UPDATE!
Chella Toys is now under new management after it's takeover by Wrestling Trader. Following this, Chella Toys will be rebranded as Epic Toys.
Firstly, we'd like to thank you all for your patience whilst we continue to clear the backlog of orders. We understand the wait is frustrating, but please rest assured that all orders will be fulfilled. Please see below for some FAQs regarding the changes.
Will I still receive my order?
Yes. We have already despatched thousands of orders from the backlog. We are continuing to do so, and are committed to ensuring everybody gets what they have ordered.
What if I still haven't received my orders?
We appreciate that some people may still be awaiting for orders and we apologise that the wait has been so long. Unfortunately, clearing the backlog has been a very complex and lengthy task with lots of challenges to navigate and over five thousand orders to organise. However, please rest assured that we will continue until each order has been fulfilled, so we really do appreciate your patience.
Will I receive a tracking number?
Whilst we cannot provide tracking numbers for all orders, you should continue to receive an email from Royal Mail with tracking information when they have your order.
When is Series 2 due?
Series 2, which includes, King Haku, Tanga Loa, Blue Meanie, Big Stevie Cool and Hollywood Nova, is now in mass production and is expected to be complete in May 2023.
What about the BCW Blue Meanie?
The BCW line is now owned and produced by FC Toys (Figure Collections). However, all pre-orders placed through the Chella site remain unchanged and are due to be fulfilled shortly.
What about pre-orders placed through Chella's distribution partners?
All pre-orders placed through any international distribution partner remain unchanged.
We appreciate that you may like to seek updates on orders, however, we are receiving a very high volume of emails and there is currently a 7 working day response time for emails. We kindly ask that you read the FAQs before emailing, as they may provide an answer.
If you have read the FAQs and still need to get in touch, please email firstname.lastname@example.org. Emails must include your full name, order number and address.
If you need to get in touch, and for all order enquiries, please email email@example.com. We aim to respond to Chella enquiries within 7 working days.